FAQ

 How do I contact you?

 For all business inquiries please email Pumpkinsparklesbabies@gmail.com 

Do you paint customs?

Customs are available for repeat customers. If you own one of my dolls and would like me to paint a particular kit for you, please email me. 

Can you hold a doll for me, or do a payment plan?

Information about payment plans will be in the listing if and when it becomes available. Also, please make sure to sign up for the Newsletter to be notified. 

Do you ship internationally? 

At this time we are offering Free Shipping to the USA.

Do you paint Silicone dolls?

Yes! I expect to have more silicone dolls available this year, make sure you check out our newsletter for all information.

Do you make budget babies or give away free dolls?

Cuddle Babies are often offered and they are a fantastic alternative to a full limb baby. I often hold giveaways, make sure you follow Instagram and join the newsletter for all information. 

I emailed you, direct messaged you, and did not hear back.

 Due to the high volume of requests, direct messages are not regularly monitored. The best way to connect is through email.

For all business inquiries please email  Pumpkinsparklesbabies@gmail.com 

 

When will I receive my doll?

After your payment has cleared, your shipping label will be created by PayPal and the tracking will be emailed to you via Shopify. 

 Please allow up to 24 hours for tracking to be sent and up to 48 hours for it to update. Dolls are shipped out the next business day after purchase with tracking. UPS 2-3 day Air.

If your doll arrives damaged- or the box is damaged in any way, it is up TO YOU to file a complaint with YOUR postal service. Pumpkin Sparkles Babies is not liable for the doll once it leaves our nursery. Photos and videos are taken of the doll before shipment for both of our protection.  For dolls, $775 and up your doll will be insured for the full value. However, proof of damage and value must be documented.  Filing a claim takes a very long time and reimbursement is not guaranteed. 

 

 I bought one of your dolls from a Facebook group or eBay and I have a question about it, or it is damaged in some way.

It is so awesome that our dolls get to receive lots of love from different homes. However, once a doll leaves the nursery we are no longer responsible for the care of the painting.  We are unable to touch up or answer questions about a doll that you have purchased from a third-party seller. It is the seller's responsibility to disclose any "imperfections" that may have occurred.

Thank you for understanding. 

Pumpkin Sparkles Babies is a 100% Smoke-Free Home.

18+ please, We do not converse with or sell to minors.