FAQ

Do you paint customs?

Not at this time. Make sure to check back later this year.

 

Do you offer Layaway?

Layaway will be offered for dolls over $850.

Our layaway policy is very strict so please be mindful of that. If you defaulted on a payment plan with us in the past, (asked for a refund, or did not make prompt payments) you will not be able to participate in our layaway plan.

I do not under any circumstances do business with minors. 

 

Do you ship internationally? 

At this time we are shipping to the USA and Canada. 

 

Do you paint Silicone dolls?

No we do not paint silicone dolls. Our dolls are strictly vinyl dolls with cloth bodies unless otherwise stated in the listing. 

I emailed you, Direct messaged you and did not hear back.

Thanks so much for reaching out. Due to the high volume of requests direct messages on all platforms are not monitored. Emails asking for customs, free dolls, or silicone dolls will not be answered. Thank you for understanding. 

For all business inquires please email our team at Pumpkinsparklesbabies@gmail.com

When will I receive my doll?

After you purchase your doll- your shipping label will be created by PayPal and the tracking will be emailed to you. Please allow up to 24 hours for tracking to be sent and up to 48 hours for it to update. Dolls are shipped out next business day after purchase with tracking and signature acceptance.

If your doll arrives damaged- or the box is damaged in anyway, it is up TO YOU to file a complaint with YOUR postal service. Pumpkin Sparkles Babies is not liable for the doll once it leaves our nursery. Photos and video are taken of the doll before shipment for both of our protection.