FAQ Updated

Frequently Asked Questions
Pumpkin Sparkles Babies – Where Every Doll Has a Story

Do you offer layaway plans?
As of Winter 2025, we’ve introduced flexible payment options through Shop Pay and PayPal Pay Later! While we no longer offer traditional layaway plans, these tools allow you to buy now and pay over time directly at checkout. We hope this makes bringing home your dream doll a little easier.

Do you also sell on Reborns.com?
Yes! Many of our dolls are cross-posted on Reborns.com and our official website to provide flexible purchasing options and a smoother checkout experience.

How do I contact you?
The best way to reach us is by email at Pumpkinsparklesbabies@gmail.com. Please allow up to 24 business hours for a response (Monday–Friday). Social media messages are not regularly monitored.

Do you paint custom dolls?
Yes!
We offer custom Reborn Dolls and custom American Girl Dolls.
However, please note:

  • Buyers must be familiar with my work and artistic style.

  • All customs are created in my unique artistry. I do not recreate previous dolls or copy the work of other artists.

  • You can choose elements like hair color and small details such as birthmarks or milia, but the final look will reflect my personal style.

To learn more or begin a custom order, please visit the Custom Reborn Dolls and Custom American Girl Dolls pages via the navigation bar at the top of the website.

Do you ship internationally?
Yes! We now offer international shipping. Please email us at Pumpkinsparklesbabies@gmail.com with your location for a quote and shipping availability.

Do you paint silicone dolls?
Yes, we offer custom silicone painting. If you're interested in a silicone doll, please email us for more details.

I emailed or messaged and haven’t heard back.
Thanks for your patience! We do not regularly monitor DMs on social platforms. The best way to connect is by email. We aim to respond within 24 hours Monday–Friday.

When will I receive my doll?
After your payment clears, a shipping label will be generated through PayPal, and tracking will be uploaded to your order on Reborns.com.

  • Shipping: Dolls typically ship the next business day via UPS 2–3 Day Air.

  • Tracking: Please allow 24 hours for tracking to be sent and up to 48 hours for it to begin updating.

📸 We take photos and videos of each doll before shipping to document its condition.

💰 Dolls priced at $775 and up include full-value shipping insurance.

⚠️ Please note: Buyers are responsible for filing any claims with the carrier if a package is damaged during shipping. We are not liable for any damage once the doll leaves our nursery.

I bought a doll secondhand (eBay, Facebook, etc.)—can you help?
We’re always honored when our dolls find second homes! However, we cannot provide touch-ups or support for dolls purchased from third-party sellers. Any questions about condition or authenticity should be directed to the seller.

Additional Info:
🏡 Our nursery is 100% smoke-free
👶 For adult collectors only – we do not sell to or correspond with minors (18+)

Thanks so much for visiting Pumpkin Sparkles Babies! We're thrilled to be a part of your collection journey. ✨