FAQ

 How do I contact you?

 For all business inquires please email Pumpkinsparklesbabies@gmail.com 

Emails asking for customs, free dolls, or silicone dolls will not be answered.

Do you paint customs?

 Not at this time. 

Do you offer Layaway?

Not at this time. Unless otherwise stated in the listing. 

 

Do you ship internationally? 

At this time we are offering Free Shipping to the USA.

 

 Why are your dolls so expensive?

That is a great question! First and foremost, Pumpkin Sparkles Babies are not for everyone, and that is OK! 

Reborn dolls are created from certified authentic vinyl sculpts that cost over $100. Price is reflective of the materials and time that goes into painting each piece of art. 

All dolls are painted with Genesis Heat set paint, which means that the doll must cure in the oven after each layer of paint.

Painting a doll is VERY time consuming.

 It is a shame that so many fake reborn dolls have flooded the market. The "cheap" reborn dolls you see on websites are stolen photos and fake unauthentic stolen knock off kits. You WILL NOT get what it is pictured, if you receive anything at all. 

Below is a list of fake sites that are added to weekly. A quick google search will give you a more updated list. 

Pumpkin Sparkles Babies sends a signed certificate of authenticity of Chelsea Pierce’s art work with each doll. A sculptor COA will also be provided if applicable. 

 

Do you paint Silicone dolls?

No, we do not paint silicone dolls. Our dolls are strictly vinyl dolls with cloth bodies unless otherwise stated in the listing. 

I emailed you, Direct messaged you and did not hear back.

Thanks so much for reaching out. Due to the high volume of requests direct messages on all platforms are not monitored.

For all other business inquires please email our team at Pumpkinsparklesbabies@gmail.com 

 

When will I receive my doll?

After your payment has cleared, your shipping label will be created by PayPal and the tracking will be emailed to you via Shopify. 

 Please allow up to 24 hours for tracking to be sent and up to 48 hours for it to update. Dolls are shipped out next business day after purchase with tracking. 

If your doll arrives damaged- or the box is damaged in anyway, it is up TO YOU to file a complaint with YOUR postal service. Pumpkin Sparkles Babies is not liable for the doll once it leaves our nursery. Photos and video are taken of the doll before shipment for both of our protection.  For dolls $775 and up your doll will be insured for the full value. However, proof of damage and value must be documented.  Filing a claim takes a very long time and reimbursement is not guaranteed. 

 

 I bought one of your dolls from a Facebook group or eBay and I have a question about it, or it is damaged in some way.

 We love when our babies get to be loved by different moms or dads!

However, once a doll leaves our nursery we are no longer responsible for the care of the painting.  We are unable to touch up, or answer questions about a doll that you have purchased from a third party seller. It is the seller's responsibility to disclose any "imperfections" they may have occurred.

Thank you for understanding. 

Pumpkin Sparkles Babies is a 100% Smoke Free Home.

18+ please, We do not converse with, or sell to minors.